Terms and Conditions

Please read the following terms and conditions carefully before making a transaction. IKEN DESIGN & PRINT STUDIO reserves the right to amend the terms and conditions anytime, with or without prior notice to customers (hereon referred to as "IKEN customers"). As an IKEN customer, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your rights and privileges.

1. Our sales office

IKEN DESIGN AND PRINT STUDIO (IKEN) is a company registered in Singapore.  Company registered UEN # 53200558M

2. Price variation
Price estimates are based on IKEN current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.

3. Tax

IKEN is not a GST registered Business. However, we reserved the right to charge GST the moment we are GST registered.

4. Preliminary work

All work carried out, whether experimentally or otherwise, at customer's request shall be chargeable.

5. Copy

Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, we shall be entitled to make additional charges on a time and materials basis to cover such additional work.

6. Proofs

Proofs of all work may be submitted for customer's approval and IKEN shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to IKEN’s discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.

7. Copyright

You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize IKEN to produce the Products on your behalf.

8. Company imprint

Unless otherwise specifically requested in writing any work may carry the imprint which will be positioned at IKEN discretion.

9. Delivery and payment

Delivery/ lead time is measured in Working Days, defined as days on which the clearing banks are open for normal Business. In addition:

(a) These services rely on the customer not delaying the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specified by IKEN or failing to make payment by the time such payment is due) (a "Customer Delay"). In the event of a Customer Delay the customer shall not be awarded a Credit and the customer shall still be obliged to pay the Premium Charges but IKEN shall not be bound to deliver within the due date.

(b) Unless otherwise specified the price quoted is for collection of the work by customer. A charge may be made to cover any extra costs involved for delivery to a different address.

(c) Should expedited delivery be agreed IKEN shall be entitled to make additional charges on a time and materials basis to cover any overtime or any other additional costs involved, including without limitation, the cost of couriers or special delivery post. 

(d) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days or more IKEN shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

(e) Risk of loss or damage to work completed by IKEN shall pass to the customer on delivery. Notwithstanding delivery and the passing of risk in the work to the customer, ownership of and title to the work shall not pass to the customer and shall be retained by IKEN until has received payment in full in respect of the work. 

(f) In the unlikely event that IKEN deems it necessary to re-print work, the delivery shall recommence from the time of confirmation to the customer of its agreement to reprint the work. 

10. Variations in quantity

Every endeavour will be made to deliver the correct quantity ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that IKEN shall have no liability in respect of such variations. For other variations IKEN entire liability will be to award a Credit. The table below sets out the circumstances under which a Credit will be awarded: Quantities No Credit awarded Pro Rata Credit awarded 1.5x Pro Rata Credit awarded up to 1,000

Shortage up to 10% 11% to 20% 21% to 25%* up to 5,000 Shortage up to 7% 8% to 15% 16% to 23%* up to 20,000 Shortage up to 5% 6% to 12% 13% to 21%* above 20,000 Shortage up to 4% 5% to 10% 11% to 20%*

* The Customer's sole remedy in respect of shortages above these quantities ("Additional Shortages") will be a re-print of the entire shortage quantity of the relevant work, to be undertaken by IKEN within a reasonable period of time. The Customer shall not be entitled to a Credit in respect of an Additional Shortage.

11. Claims

Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to IKEN and the carrier within three clear days of delivery. All other claims must be made in writing to IKEN within 28 days of delivery. IKEN shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

 

12. Liability

IKEN gives no warranties or guarantees or makes any representations as to the merchantability or fitness for a particular purpose of any completed work the subject of a customer's order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. IKEN shall not be liable for any loss arising from delay in transit not caused by IKEN. Further, IKEN shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data. The total aggregate liability of IKEN in respect of any and all causes of action arising out of or in connection with the customer's order and IKEN's performance of services pursuant to such order (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall (subject to the provisions of paragraph 10) be limited to the sums paid to IKEN by the customer in respect of the order pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.

 

13. Standing material

(a) Metal and other materials owned by and used by it in the production of plates, film-setting, negatives, positives and the like shall remain the exclusive property. Such items when supplied by the customer shall remain the customer's property.

(b) Lithographic, together work or other materials supplied by the customer may be effaced or destroyed immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, IKEN shall be entitled to make additional charges.

 

14. Customer's property

(a) The customer's property and all property supplied to IKEN by or on behalf of the customer shall while it is in the possession of IKEN or in transit to or from the customer be deemed to be at customer's risk unless otherwise agreed and the customer should insure such property accordingly.

(b) Where a customer fails to collect work within 20 working days from notification to the customer of completion of the work, IKEN shall be entitled, at its discretion, to either store the work until actual delivery or collection is made and charge the customer for the costs (including insurance) of storage or to destroy such work (provided that the customer shall nevertheless remain liable for payment in respect of the relevant order).

 

15. Materials supplied by the customer

(a) IKEN may reject any paper, plates or other materials supplied or specified by the customer which it considers to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by IKEN in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.

(b) IKEN shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specified by the customer.

(c) IKEN shall assume that quantities of materials supplied shall be adequate to cover normal spoilage accordingly if the quantities of materials supplied are not sufficient to cover normal spoilage ("an Insufficient Supply") then shall have no liability for any shortfall in quantity to the extent that such shortfall arises as a result of such Insufficient Supply. 

16. Credit terms

For invoices not settled within the agreed credit terms (New Customers must Pay in Cash/ Cheque on Delivery, Existing Customers with Credit Terms with IKEN must Settle Payments within 30 days from Delivery of Products and/or Services). IKEN reserves the right to charge interest on the overdue debt at 2% above the DBS BANK base rate at the time and an administration fee to cover its debt recovery costs. For COD, failure to settle payments on the Due Date, the interest rate will apply. 

Payments should be made strictly 30 days post delivery of the products.

17. Insolvency

If the customer ceases to pay its debts in the ordinary course of Business or cannot pay its debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against it, IKEN without prejudice to other remedies shall (i) have the right not to execute the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to IKEN, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in IKEN's possession (whether worked on or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as IKEN thinks fit and to apply the proceeds towards such debts. 

18. Illegal Matter

(a) IKEN shall not be required to print any Matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.

(b) Without prejudice to paragraph 7 above, the customer shall indemnify and hold IKEN harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory.

19. Periodical publications

Save in respect of a material breach and/or in the event that a claim arises under any indemnity set out above a contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after completion of work on any one issue. Without prejudice to the foregoing, IKEN may terminate any such contract forthwith should any sum due thereunder remain unpaid for a period of 7 or more days from its due date. 

20. Full colour printing

All reasonable efforts shall be made to obtain the best possible colour reproduction on customer's work but variation is inherent in the print process and it is understood and accepted as reasonable that, IKEN shall not be required to guarantee an exact match in colour or texture between the customer's photograph, transparency, proof, electronic graphic file, previously printed Matter (whether printed by IKEN or other party) or any other materials supplied by the customer and the printed article the subject of the customer's order. 

21. Data Protection

By placing an order with IKEN, the customer consents to its details being passed on for accounting and marketing purposes. The details will be kept even after the customer's trading relationship with IKEN has terminated. IKEN may use the customer's personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others Matters that consider may be of interest to customers. 

22. Force majeure

IKEN shall be under no liability if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to IKEN to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available. 

23. Variation to Terms and Conditions

These terms and conditions may be amended from time to time. 

24. Law

These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with law. Courts shall have jurisdiction in relation to any Matters arising in connection with any contract between the IKEN and the customer into which these terms are incorporated.

25. Color Proofs

Due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color between color proofs and the completed job will be deemed acceptable unless otherwise agreed made in writing. 

26. Electronic manuscript or image

It is the Customer's responsibility to maintain a copy of the original file. The Company is not responsible for accidental damage to media supplied by the Customer or for the accuracy of furnished input or final output. Until digital input can evaluated by the Company, no claims or promises are made about the Company's ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilise Customer supplied files will be charged at prevailing rates.

27. Paper

Estimates are based on the assumption that any material specified by the Customer or supplied to the Company, will be suitable for standard printing, folding and binding without problems. If extra costs are incurred due to paper problems an extra may be charged. 

28. Machine readable codes

(a) In the case of machine readable codes or symbols the Company shall print the same as specified or approved by the Customer in accordance with generally accepted standards and procedures.

(b) The Customer shall be responsible for satisfying himself/herself that the code or symbol will read correctly on the equipment likely to be used by those for whom the code or symbol is intended.

(c) The Customer shall indemnify the Company against any claim by any party resulting from the code or symbol not reading or not reading correctly for any reason, except to the extent that such claim arises from any failure of the Company to comply with paragraph (a) above which is not attributable to error falling within the tolerances generally accepted in the trade in relation to printing of this sort. 

29. Interest and other charges

All sums due from the Customer to the Company are payable in accordance with the credit terms agreed. Prompt payment shall be of the essence of the Contract. Sums not paid on due date shall, without prejudice to the Company's other rights, bear interest at the rate of 2% per month or part of a month from the date of default until the date of payment in full whether or not after judgement. The Company is responsible for all additional costs it incurs as a result of changes in exchange rates between the currency in which it agrees payment, sterling (if not that currency) and the currency of its suppliers. In addition to interest as aforesaid the Customer will indemnify and pay to the Company on demand any losses or costs it incurs as a result of changes in those exchange rates when payment is made by the Customer after the due date. The Customer shall reimburse any legal or other costs and expenses incurred by the Company pursuing an overdue payment (including interest and other charges) and the amount of any such costs and expenses shall be a debt due to the Company immediately upon notification thereof to the Customer. 

30. Sub-Contractors

The Company may at its sole and absolute discretion, sub-contract any or all of its obligations but shall remain liable to the customer therefore.

31. Artworks

All working files/ artwork solely remains as a property of IKEN DESIGN AND PRINT STUDIO unless otherwise agreed as an additional purchase by the customer.

High Resolution PDF Files of the COMPLETED ARTWORK Only (Ex. Flyer, Brochure) for Printing purposes is given to customers.

However, a Separate High Resolution Image Designed by IKEN from Scratch, to be extracted from the Completed Artwork is considered an additional purchase.

32. Design

Minimum charge for Typography, Layout and Color Scheme only. Lead Time: 3-5 days (Except Saturday and Sunday). Express Design has additional charges. Images such as Logos and other articles in the artwork must be provided by customer, please provide High Resolution Images. 

STANDARD Number of Rounds for Changes: maximum 3x. The 3 rounds of Amendments are meant for minor amendments to the Existing design and NOT meant for doing an entirely new design. 

Color Matching and Color Proof has additional Charges.

PHOTO COVERAGE TERMS AND CONDITIONS

In the following terms & conditions “the photographer” shall mean Iken Design and Print Studio. 

“The client(s)” shall be those company/ individuals/ organizations defined in the booking form. These terms & conditions cannot be modified in any way by the client(s) unless such conditions are expressly agreed by the photographer in writing.

1. Copyright 
The copyright Designs and Patents Acts assign the copyright of the images to the photographer.

2. Display
The client(s) hereby allow(s) the photographer to display any photograph covered
by this contract and to generally promote the business in advertising, brochures,
magazine articles, websites, sample albums etc.

3. License, Coverage and Reproduction
Photographs taken during the duration of the event will be at the discretion of the
photographer although every effort will be made to comply with the clients
requirements.

For certain venues, captured photographs may be obstructed based from the photographers position as there may be limitations implemented, the photographer cannot accept responsibility for any obstructed view should this be the case.

Due to a variety of lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs.

Although all equipment is checked regularly and reasonable steps are taken to
ensure backup equipment is available, the photographer will not be responsible for
photographs that are not produced due to technical failure.

4. Prices
All standard Photo Coverage Service and additional goods specified on the booking form are supplied at the prices ruling on the date of booking. Goods not specified on the booking form are supplied at the prices ruling at the time of receipt of the order.

5. Ownership
All digital copies (softcopy) remain the property of the photographer. On
occasion, the photographer may supply a copy of the edited digital copies to the client(s) for their own non-commercial use.

 

Flyer Distribution SG
1)  Flyer Distribution SG reserves all rights to schedule and pace distributions in 2-3 weeks or longer as per request for HDB Door to Door and Cardrop and +/- 30 minutes of the Scheduled Timing for Street Distributions.
2) During bad weather conditions, we reserve the right to discontinue with the distributions for safety precautions and reschedule accordingly.
3)  Flyer Distribution SG will update you via SMS by the Coordinatoronce Distribution has STARTED in a given area, AFTER the distributions of the day and in the following intervals:
  3.1 Car Drop-every 10 blocks and Completion Report within 24-42 hours from the Distribution Due Date
3.2 HDB-every 10 blocks and Completion Report within 24-42 hours from the Distribution Due Date
3.3 Condominiums via Official Singpost Lodgment report- 24 hours after successful lodgement and within 14-21 days after the distribution has been completed.
  3.4 Street Distribution- hourly updates through Whatsapp/ SMS and/or Email whichever is preferred.
4)  The Coordinator will update the client of the distributions schedule 1 day before or on the day (before the scheduled time) of the actual distribution, thus, client should expect SMS/ Email Update from Flyer Distribution SG on the stated dates.
5)  Failure to receive any updates from Flyer Distribution SG must be communicated to the Coordinator immediately in the event that the client do not receive such notifications as expected.
6)  Flyer Distribution SG assures you of excellent service, we provide Distribution Warranty Period. Warranty Period is the allowable time for complaints to be entertained and deemed subject for validation with regard to the distributions.
7) Distribution Warranty Period is ONE HOUR AFTER the scheduled distribution (Street Distribution) or after the LAST SMS Update for the day was sent.
Complaints should be sent to the Coordinator and it will be addressed immediately by the team. Client should meet with the team at the distribution site within ONE HOUR of any complaint raised to evaluate the area and validate. 
8)  Flyer Distribution SG will not be liable for any complaint outside the Distribution Warranty Period due to the nature of the Distribution Service, it is hard to verify client complaints after an hour has lapsed.
9) Client also agrees that Flyer Distribution SG does not guarantee any form of sales resulting from client's marketing campaign and will not be in any way responsible for the impact and responses from client's target audience.
10) All payments made are Non Refundable unless in situations whereby claims of non-satisfactory distribution are made and verified by Flyer Distribution SG WITHIN  the Warranty Period. Any claims of non-satisfactory distribution OUTSIDE the warranty period are void.
11) Client understands and accepts that Flyer Distribution SG is only responsible for the Actual Distribution of client's marketing materials (brochures, flyers etc), thus in cases when Security Guards of the Establishment/s prohibit the distributors to Distribute in the said location, Flyers Distribution SG reserves the rights to Relocate its distributors to the nearest location feasible to continue with the Flyer Distribution. 
12) Relocation of the Flyer Distributors during Street Distributions to more than 500m away from the Original and Agreed Upon Location is NOT Allowed. Any relocations to more than 500km frm the original and Agreed upon location will incur additional 1 hour worth of Service plus transportation allowance of minimum $15/ distributor. 
13) Flyer Distribution SG will distribute the number of Flyers as purchased (for HDB Door to Door and Cardrop) and according to agreed duration/ timing (Street Distribution). The client understands that UNDISTRIBUTED FLYERS should be claimed within 7 days from the last day of the distribution or else it will be disposed.
14) Flyer Distribution SG is in no way liable for loss or disposal of the excess flyers from the date of the invoice. Any unclaimed t-shirts or boards will be disposed off after 14 days upon completion of job unless agreed otherwise.
15) Flyer Distribution SG reserves the right to concurrently distribute flyers of its other clients with your flyers per location (For HDB Door to Door and Cardrop), however, we'll ensure to maintain professionalism, flyers of other clients of similar trade/ industry will not be bundled together, but instead be inserted separately on the doors during the distribution campaign.
16) Flyer Distribution SG reserves the right to reschedule the distribution date in cases where there is less than 50% of the total manpower that showed up. i.e. Distributors assigned at multiple locations got Sick and not enough Standby to cover for them. Flyer Distribution SG always takes extra care when implementing cancellations and rescheduling and we will do the best that we can to avoid these instances.
17) Payment Should be settled Upfront BEFORE the start of the Distribution or within 7 days after the last day of the Distribution unless agreed otherwise.
18) Cancellations and Refund
Cancellations of Agreed Distributions AT LEAST 2 Days BEFORE the Scheduled Distribution is NON-REFUNDABLE but can be RESCHEDULED at another time subject to the availability of Flyer Distribution SG manpower.
Please note that cancellations ON the ACTUAL day of the scheduled distribution, 50% of the total hours of engagement initially agreed is considered Delivered/ Completed. Therefore only 50% of the amount paid will be refunded.
Cancellation of any job that has already STARTED as agreed is considered Delivered/ Completed, therefore, NO REFUND is entertained.

 

IKEN DESIGN AND PRINT STUDIO | Blk 1003 Toa Payoh Industrial Park #03-1501,S’319075